FAQ’s

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Internet and Wi-fi

Why is my internet speed slower on some devices compared to others?

Your device’s performance, such as an older WiFi adapter, could be affecting the speed. Try updating your device's software and ensure it’s close to the Nexlify ONT. If the issue persists, check for interference from other electronics or excessive usage on other devices.

How do I optimise my WiFi network for better performance with Nayatel?

To optimise your Nexlify WiFi, place the ONT in a central location, away from thick walls or electronic interference. Updating your router's firmware through the app may also help improve performance.

Why does my Nexlify connection drop when multiple devices are connected?

Your Nexlify ONT might be handling too many devices at once. You can manage and limit connected device. Upgrading to a higher bandwidth package could also help stabilise the connection.

How can I set up a guest WiFi network with Nexlify?

You can set up a guest WiFi network. Go to Network Management, select WiFi settings, and enable the guest network option. Set a separate name and password for your guests to keep your main network secure.

How do I secure my Nexlify WiFi network from unauthorised access?

Use the Admin App to set a strong WPA3 password, keep changing passwords regularly, and monitor connected devices.

How do I secure my Nexlify WiFi network from unauthorised access?

Use the Admin to set a strong WPA3 password, keep changing passwords regularly, and monitor connected devices.

ONT and Router

What do I do if my Nexlify ONT overheats?

Ensure your ONT is placed in a well-ventilated area and not enclosed in a cabinet. Avoid placing it in direct sunlight or near heat-generating devices.

How do I configure port forwarding on my Nexlify ONT?

To set up port forwarding, access Admin page, go to the Network Management section, and select port forwarding. Enter the required IP address and port numbers to configure it.

Why is there no light on my Nexlify ONT?

As it is powered off because of loose wapda connection. Try changing adapter or socket. If not resolved, contact Nexlify support.

How can I check if my Nexlify router is vulnerable to security threats? R

Regularly update your router’s firmware and use the app to monitor connected devices. Disable remote access if not needed and change your router’s default login credentials.

My internet is not working, There is a red light blinking on my ONT, what could this mean? R

Red Blinking of the LOS light means that your fiber connectivity has been disturbed and a visit by our teams is required to rectify this issue.

My ONT is over 5 years old and its performance has dropped? Is it expected and what is the remedy?

Yes, just like every device, Optical Network Terminals are susceptible to degradation in performance over an extended period of time as well as congestion in older standards of WiFi.

Cable TV

Why is the basic/analog video down on all my TVs?

To resolve the issue, verify the physical connectivity of cable. In case of an issue on single TV, auto tune the channels. If the issue still persists, contact Nexlify support.

Why is there video snowing (White dots on display) on my Basic Cable TV?

This can be due to multiple reasons. To resolve, verify physical connectivity of cable connecting your TV with ONT. Check whether the issue is on all channels or some channels. Also, check whether the issue is at the end of the channel list. For further assistance, contact Nexlify support.

How to fix channel repetition or missing channels observed on my Basic Cable TV?

You can troubleshoot by auto tuning the TV channels once. If the issue persists, contact Nexlify support.

Telephone

Why am I facing an issue in VoIP dialling?

If you are running Voice over IP services, it is necessary to have a Corporate plan with static IP whitelisted by PTA to run these services.

There is no/busy dial tone on my Nexlify telephone number. How to fix it?

Digital Box

Nwatch

Eview

Optimus

ExitLag

Security Advisory

Speed Up

Safe Web